Refund policy

Returns and One-Year Limited Warranty

Change-of-Mind Returns

Customers may request authorization to return an eligible product within 30 days after delivery.

To qualify, the product must be unused, uninstalled, unmodified, and in its original packaging. Proof of purchase is required. Products that have been installed, wired, altered, damaged, or used cannot be returned.

If a customer ordered incorrectly, changed their mind, or no longer wants the product:

  • The customer is responsible for all return-shipping costs.
  • Original shipping charges are nonrefundable.
  • A 20% restocking fee will be deducted from the approved merchandise refund.
  • If StepConceptUSA provides a return label, its cost will also be deducted from the refund.
  • Written return authorization is required before shipping the product.
  • The returned product will be inspected before a refund is approved.
  • Unauthorized returns will not be accepted.

One-Year Limited Warranty

StepConceptUSA provides a one-year limited parts warranty beginning on the product’s delivery date.

If a step develops a verified manufacturing defect or operational issue during the warranty period, StepConceptUSA will provide technical support and, when appropriate, the replacement parts required to correct the issue. Shipping for approved warranty parts will be covered by StepConceptUSA.

The customer must provide proof of purchase and may be required to provide photographs, videos, installation details, wiring information, and other reasonable diagnostic information. Products must not be returned without prior written authorization.

Repair using replacement parts is the primary warranty remedy. A complete product replacement or refund will be considered only when StepConceptUSA determines that the issue cannot reasonably be corrected with technical support or replacement parts.

Warranty Exclusions

The limited warranty does not cover:

  • Accidental damage
  • Collision, impact, road-hazard, water, fire, or environmental damage
  • Improper installation or incorrect wiring
  • Misuse, abuse, neglect, or operation outside the product specifications
  • Unauthorized modifications or repairs
  • Normal wear and tear
  • Cosmetic damage that does not affect operation
  • Damage caused by the vehicle or another component
  • Installation, removal, diagnostic, or other labor charges unless authorized in writing by StepConceptUSA

Damaged or Incorrect Shipments

Customers should inspect the shipment when it arrives. If a product arrives damaged, defective, incomplete, or incorrect, contact StepConceptUSA promptly and retain all packaging. Photographs of the product, packaging, shipping label, and visible damage may be required.

Do not install a product that appears damaged or incorrect. StepConceptUSA will review the claim and determine the appropriate corrective action.

Return Authorization

To request a return or warranty evaluation, contact StepConceptUSA at leopoldo@lbjtrading.com. Include the order number, reason for the request, and supporting photographs or videos when applicable.

Returns sent without prior authorization may be refused.